Support

One channel, for everything: support@cheetahengineering.com. Questions about the platform, an inspection that looks wrong, integration help, a docs mistake — send it there and a Cheetah engineer picks it up.

Help us help you#

For anything tied to a specific inspection, include the part's serial number or the run_id — either pins the exact program run. For API problems, add the X-Trace-ID response header (where to find it) — it identifies your request in the cell's logs. And in every case: what you expected, and what happened instead.

Remote diagnostics#

For issues on the cell itself, Cheetah support engineers can connect remotely over Tailscale — end-to-end encrypted, with no inbound ports opened on your factory network. Most cell-side issues are diagnosed and fixed without anyone setting foot on your floor.